Refunds will not be issued for the following:

• 1. Cancelling Tournament Entry Once a transaction is confirmed, it is considered final, and cancellations are not permissible. If you wish to cancel your participation *prior to the tournament start*, you may request a cancellation by contacting our support team at [support@goatevents.in]. However, entry fees are still non-refundable unless there are exceptional circumstances.

• 2. Subscription ServicesSubscription fees for services that have been availed, including partially consumed subscription periods, are non-refundable.

• 3.Promotional Offers Purchases made under special promotions, discounts, or bundled offers are ineligible for refunds unless explicitly stated otherwise.

• 4.Non-Compliance with Policy Refund requests that do not comply with this policy or applicable laws may be denied.

Refund Procedure

To request a refund, users must follow these steps:

1. Submit a Request:Contact us via email (support@gmail.com) or through any other means of communication provided by us.Provide the following details in your refund ticket:

• Transaction ID or Order Number
• Date of Purchase
• Reason for the Refund Request
• Supporting Evidence (e.g., screenshots, proof of error, or bank statements)

2. Verification Process:

Upon receiving the request, our team will review the claim. Users may be contacted for additional details or clarification during this process.

3. Approval or Rejection:

Refund requests will be approved or rejected within 7 working days after submission. Users will receive a notification regarding the status of their request via email or any other means of communication as provided by the user.

4. Platform Fees and Deductions:

Any platform fees or administrative charges incurred during the transaction are non-refundable unless the cancellation arises from a fault on Goat Events’s part.

Refund Processing Times

• Once a refund request is approved, the refund will be processed within 7–14 business days.
• Refunds will be credited back to the original payment method (e.g., credit card, digital wallet, or bank account) used for the transaction
• Users are advised to contact their bank or payment service provider for delays beyond the stated processing time.

Cancellation Policy

• 1. Pre-Purchase Cancellations:Users can cancel their orders for in-game items or services before the transaction is completed.

• 2. Post-Purchase Cancellations:Once a transaction is completed and the product or service is delivered, cancellations are not permitted unless eligible for a refund under this policy.

• 3.Subscription Cancellations:Users can cancel subscriptions anytime; however, no refunds will be issued for the remaining subscription period unless technical issues or other valid reasons apply.

Legal Compliance

This policy is governed by applicable laws and regulations in India, including:

• 1. Consumer Protection Act, 2019: Ensures transparency and fairness in handling refund and cancellation requests.

• 2. Information Technology Act, 2000: Governs digital transactions and online services.

• 3. Indian Penal Code (IPC), Section 420: Addresses fraudulent activities or misrepresentation during transactions.

Contact Us

For further assistance, you may contact our customer support team at:

Email: [support@gaminggoat.in]

Phone: [+91-8591941121]

Support Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)
We value your feedback and aim to resolve all refund and cancellation issues promptly.

This policy is designed to maintain a balance between protecting users' rights and ensuring the sustainability of our services. Let me know if you'd like to further refine or customize this policy.